Ausy (“Ausy”) a unit of Denoc hearing care centre (“us”, “we”, or “Ausy”, which also includes its affiliates) is the author and publisher of the internet resource www.ausyresolutions.com (“Website”) on the world wide web, Ausy Finder, Ausy Discussions, Ausy Appointments, Ausy Visits, Ausy Downloads & Ausy Jobs (together with the Website, referred to as the “Services”).
1.1. The type of information collected from the Users & Service Providers, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information or professional details relating to an individual;
1.2. The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
1.3. How and to whom Ausy will disclose such
2. COLLECTION OF PERSONAL INFORMATION
2.1 Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls, Discussion forms, Contact forms or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Ausy. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
2.1.1. contact data (such as your email address and phone number);
2.1.2. demographic data (such as your gender, your date of birth and your pin code);
2.1.3. data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
2.1.4. insurance data (such as your insurance carrier and insurance plan);
2.1.5. other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or
2.2. The information collected from you by Ausy may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
2.3. “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such
2.4. The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
2.4.2. financial information such as bank accounts, credit and debit card details or other payment instrument details;
2.4.3. physical, physiological and mental health condition;
2.4.4. sexual orientation;
2.4.5. medical records and history;
2.4.6. biometric information;
2.4.7. information received by body corporate under lawful contract or otherwise;
2.4.8. visitor details as provided at the time of registration or thereafter; and
2.4.9. call data
Ausy will be free to use, collect and disclose information that is freely available in the public domain without your consent.
3. PRIVACY STATEMENTS
3.1. ALL USERS NOTE:
This section applies to all users.
3.1.2. All the information provided to Ausy by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that Ausy may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments, house visits and for obtaining reviews in relation to the Service Providers and their practice, (e) debugging customer support related issues. Ausy also reserves the right to use information provided by or about the End-User for the following purposes:
- Publishing such information on the Website.
- Contacting End-Users for offering new products or services or
hearing aid related products and accessories.
iii. Contacting End-Users for taking product and Service feedback.
- Analyzing website usage patterns for improving product design and utility.
- Analyzing anonymized practice information for commercial use.
If you have voluntarily provided your Personal Information to Ausy for any of the purposes stated above, you hereby consent to such collection and use of such information by Ausy.
3.1.3. Ausy does not control or endorse the content, messages or information found in any Services and, therefore, Ausy specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Ausy relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Ausy relating to the same.
3.1.4. You are responsible for maintaining the accuracy of the information you submit to us. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or
incomplete), or Ausy has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Ausy may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where Ausy will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
3.1.5. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through firstname.lastname@example.org . We will retain your information for as long as your account with the Services is active and as needed to provide you the Services.
3.1.6. If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at email@example.com.
3.1.7. Ausy may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. Ausy will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit- card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Ausy provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
3.1.8. Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, Ausy automatically receives the URL of the site from which anyone visits. Ausy also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help Ausy improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, Ausy may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
3.1.9. The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by Ausy and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Ausy may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.
3.1.10. A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments with the service providers by providing their name phone number and email. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal Information allowing others, including Ausy, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User, valid financial account information and professional information. Other information requested on the registration page, including the ability to receive promotional offers from Ausy, is optional.
3.1.12. Ausy maintains a strict “No-Spam” policy, which means that Ausy does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent. Ausy shall use your email address to send service, promotional & marketing emails of thereby itself and its affiliates.
3.2. SERVICE PROVIDERS NOTE:
This section applies to all Service Providers.
3.2.1. As part of the registration as well as the profile creation and submission process that is available to Service Providers on Ausy Finder, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Service Providers.
3.2.3. Service Providers personally identifiable information, which they choose to provide to Ausy, is used to help the Service Providers describe and identify themselves. This information is exclusively owned by Ausy You will be the owner of your information and you consent to Ausy collecting, using, processing and/or disclosing this information for the purposes hereinafter stated . Ausy may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Ausy also reserves the right to use information provided by or about the Service Provider for the following purposes:
220.127.116.11. Publishing such information on the Website.
18.104.22.168. Contacting Service Providers for offering new products, medical franchise or services subject to the telephone number registered with the DNC Registry.
22.214.171.124. Contacting Service Providers for taking product feedback.
126.96.36.199. Analyzing website usage patterns for improving product design and utility.
3.2.4. Ausy automatically enables the listing of Service Providers information on its Website for every ‘Practitioner’ or ‘Clinic’ or ‘Medical product dispenser’ added to a Practice using its website. The Practitioner information listed on Website is displayed when End-Users search for doctors on Website, and the Service provider information listed on Website is used by End-Users to request for Ausy appointments. Any personally identifiable information of the Service Providers listed on the Website is not generated by Ausy and is provided to Ausy by Service Providers who wish to enlist themselves on the Website, or is collected by Ausy from the public domain. Ausy displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Service Providers to check the accuracy and completeness of
their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information.
3.2.5. Ausy may also display information for Service Providers who have not signed up or registered for the Services. However, Ausy does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Service Providers.
3.3. END-USERS NOTE:
This section applies to all End-Users.
3.3.1. As part of the registration/application creation and submission process that is available to End-Users on this Website, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End-Users.
3.3.3. If you have inadvertently submitted any such information to Ausy prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email to firstname.lastname@example.org, inquire whether Ausy is in possession of your personal data, and you may also require Ausy to delete and destroy all such information.
3.3.4. End-Users’ personally identifiable information, which they choose to provide on the Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End- Users as an individual, is collected by Ausy from End-Users and is exclusively owned by Ausy. Ausy may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, Ausy reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
188.8.131.52.Analyzing website usage patterns for improving product design and utility.
184.108.40.206.Analyzing such information for research and development of new technologies.
220.127.116.11.Using analysis of such information in other commercial product offerings of Ausy and its affiliates.
18.104.22.168.Sharing analysis of such information with third parties for commercial use.
3.3.5. Ausy will communicate with the End-Users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change their e-mail and contact preferences at any time by logging into their “Account” at www.ausyresolutions.com and changing the account settings.
3.3.6. Ausy may keep records of electronic & residential communications and telephone calls received and made for making appointments, house visits or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Service Providers
3.3.8. To the extent necessary to provide End-Users with the Services, Ausy may provide their Personal Information to third party contractors (hearing aid dealers/hearing clinic/Service Providers) who work on behalf of or with Ausy to provide End-Users with such Services, to help Ausy communicate with End-Users or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.
3.4. CASUAL VISITORS NOTE:
3.4.1. No sensitive personal data or information is automatically collected by Ausy from any casual visitors of this website, who are merely perusing the Website.
3.4.3. If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by Ausy. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as Ausy cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
4. CONFIDENTIALITY AND SECURITY
4.1. Your Personal Information is maintained by Ausy in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Ausy takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Ausy’s business.
4.2. No administrator at Ausy will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Ausy does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Ausy by sending an email to email@example.com. You shall be liable to indemnify Ausy due to any loss suffered by it due to such unauthorized use of your account and password.
4.3. Ausy makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
4.4. Ausy is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Ausy shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Ausy including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and
encryption, poor quality of Internet service or telephone service of the User etc.
5.2. If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
6. CHILDREN’S AND MINOR’S PRIVACY
Ausy strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Ausy Website and Services are not intended for use by minors, Ausy respects the privacy of minors who may inadvertently use the website
7. CONSENT TO THIS POLICY
8. ADDRESS FOR PRIVACY QUESTIONS